You filed the claim. Then nothing happened.
No one at your company owns freight claims. They get done when someone has time. So they stall. The carrier goes quiet. The deadlines don't. Frexion builds the claim and chases it. You sign it, under your name. The claim stays yours.
Composite scenario. Not a real client. The rules are real.
A regional distributor ships forty-odd LTL loads a week. One comes in with a crushed pallet.
The warehouse manager notes it on the delivery receipt, takes a photo, and moves on to the next truck. There's no claims desk. Nobody's job is the follow-up.
The file sits in an inbox behind a hundred other things, and weeks pass. By the time someone circles back, half of it is scattered and the carrier still hasn't answered.
The claim was never weak. It just never had anyone to move it.
49 CFR Part 370
There are rules. And a clock.
A freight loss or damage claim isn't a favor the carrier does you. It's governed by federal regulation, and the deadlines run on their own, watched or not. This is the frame Frexion builds every claim to.
The carrier has to acknowledge your claim within 30 days of receiving it. Silence isn't an option the rules allow.
They have to pay it, decline it, or make an offer within 120 days. After that, a status update every 60.
A claim only counts when it does three things: identifies the shipment, asserts liability, and claims a specific amount. Miss one and the clock hasn't started.
Underneath all of it, the Carmack Amendment (49 U.S.C. § 14706) sets floors a contract can't go below: 9 months to file a claim, 2 years to bring suit.
Frexion builds every claim to § 370.3 and keeps it moving before § 370.9 runs out. You sign it. It stays yours.